SmartBoard maintenance?

[Maureen Moris]

Does anyone know the best place to send a SmartBoard for repairs or know of someone that visits and repairs them? (boxing it up will be a challenge)

I have one that is only 1.5 years old and it seems the sensors are all messed up ... it is very flakey ... software works fine at the computer ... touching or writing on the board is what is not working properly.

[Randy Dahl]

don't know what you have tried, but here is a PDF file for some ideas you can try.

[Brian Norman]

Bring it to the next meeting and Randy will fix it for you!!! :)

Randy Dahl said:

don't know what you have tried, but here is a PDF file for some ideas you can try.

[Barb Nelson]

Who did you buy it form? Your SMARTBoard comes with a three year warranty and when you registered it, it should have been extended to 5 years. Did you buy it through one of the Service Coop vendors? If so, I can help you with that.

[Dianne C. Tillman]

I have one that is about 6 years old and I have updated the software, replaced the controller module and the power supply and it still does not work. If you get an answer as to who can do on site work, please let me know as well.

[Barb Nelson]

I just chatted with Isaiah from Tiernny. They have our statewide contract with SMART. He said to give tehir hotline a call and they will troubleshoot with you and send you parts as needed... His ocntact info follows along with their troubleshooting hotline.

They can call our Tech service department. Just call our main number 612.331.5500 and ask for tech service. They will help trouble shoot and if necessary get them parts.

Isaiah

Isaiah Wallfred
Sales Representative
Tierney Brothers Inc
www.tierneybrothers.com
Winning Presentation Tools Since 1977
3300 University Avenue SE
Minneapolis, MN 55414-3326
Office 612-331-5500 x219
Direct 612-455-3619
Mobile [phone]
Fax [phone]
[e-mail]